Privacy Policy

Well-being by Bec Fletcher Privacy Policy

This is the Privacy Policy of Well-being by Bec Fletcher (hereafter also referred to as “us”, “we” or “our”). This Privacy Policy describes how your personal information is collected, used, and shared when you use our streaming service/on demand service, Well-being by Bec Fletcher, through our website (wellbeingbybecfletcher.com.au) or any of our branded apps (together, the “Services”). By using the Services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. We may modify this Privacy Policy from time to time. Your continued use of the Services constitutes your agreement to any updated Privacy Policy on a prospective basis.

PERSONAL INFORMATION WE COLLECT

When you use the Service, we collect the following types of personal information:

Account Registration Information

In order to sign up for a free trial, ongoing subscription/membership, one-off rental or make any other purchase, you must create an account by providing us with your email address and a password. Other registration information that may be required to fully register and access the Services may include your personal details such as name, mobile number, and address together with certain health information; not limited to your age range, height, weight, exercise levels, biochemistry and medical history. We acknowledge and agree that this information is confidential and will be used for the purposes of the provision of our Services only, unless otherwise required by law. You warrant the personal information and health information you provide us is truthful, accurate, current and complete to the best of your knowledge. We accept no liability in the event you fail to provide us with personal information or health information that is truthful, accurate, current and complete.

Payment Information

You must also provide valid payment card or bank account information if you wish to sign up for a free trial, subscription/membership, or make any other purchase. Except for the name associated with your card and information about the transaction (e.g., time of transaction, amount), payment card information is collected directly by a third-party payment vendor and is not received or stored by us. We use Stripe for processing payments. Please familiarise yourself with Stripe’s T&C’s as well as their Privacy Policy. 

Health Information

We comply with the Health Privacy Principles in the collection, use and disclosure of all health information. We collect your health information:

  • as necessary for the provision of our Services, but only as necessary for the provision of our Services, or as otherwise in accordance with your consent, or as may be required by law including Court order;

  • only from you (or from someone authorised by you) (including your caregiver if you have one);

  • with care, taking reasonable steps to ensure your information remains confidential and that any persons we disclose it to in accordance with this Privacy Policy are also required to keep it confidential;

  • with accuracy, on the basis that you may at any time request a copy of the health information that we hold by emailing us at hello@wellbeingbybecfletcher.au. In the event our records are found to be inaccurate, we will rectify any inaccuracies on the basis of the further information you provide.

Information Collected Automatically

Each time you visit the Service, we automatically collect certain information about your device and your interaction with the Services we provide. This may include your viewing activity, your IP address, location information, your browser type, your Internet service provider (ISP), referring/exit pages, your operating system, date/time stamps, and related metadata.

Comments

We may offer the ability to provide comments, or to post messages in a forum, or write a review of our Products and/or Services. Any posts you make will be publicly available.

Other Information

You may also choose to provide other information about yourself in connection with surveys, contests, special offers, customer support inquiries, and other communications with us.

HOW WE USE YOUR INFORMATION

We may use the information collected about you to:

  • Fulfil your orders and deliver content or products to you;

  • Send you marketing communications (depending on your preferences);

  • Assist with targeted marketing and advertising;

  • Provide customer support to you;

  • Analyse how the Services are being used for troubleshooting and improvements;

  • Communicate with you;

  • Collect debts, prevent fraud, and protect the integrity of the Services;

  • Enforce our legal rights;

Disclosures to Third Parties

We may disclose your information to the following types of third parties:

  1. Authorised Service Providers: We share your information with authorised service providers involved in operating the Services. For example, we use Momence to power the On Demand/Online Video content and Services and provide customer support. You can read more about how Momence uses your personal information here: Momence Privacy Policy  
    Our authorised service providers also include our website platform, payment providers, email service providers, and analytics companies.

  2. Legal Situations: We may disclose your information when we have a good faith belief that compliance is required by a search warrant, subpoena, court order, or similar request from a law enforcement or other government agency.

  3. To the Public: We may publicly disclose aggregated user statistics and other information, which is not considered personal information. If you comment on a video or participate in a forum, your comment/s will be shared publicly.

Targeted Advertising 

We may use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can limit the use of your information for purposes of targeted advertising using a number of methods:


The options described above must be set on each of your devices in order to apply. Not all companies that serve interest-based ads participate in the ad industry opt-out programs described above, so even after opting-out, you may still receive some cookies and interest-based ads from other companies.

Emails

When you create an account, you may receive certain emails;

  1. Transaction Emails: When you first create an account, we may send you a welcome email that provides information about your subscription and your account. If you make a purchase, we may send you an email confirming your purchase. We may also send you other emails concerning your account status and renewals. You may not opt out of transactional emails.

  2. Marketing Emails: Depending on your preferences, we may send you emails letting you know about new programs, content uploads, features, or promotions. You may opt out of these emails at any time in your account settings.

YOUR PRIVACY RIGHTS

You may change your account information or close your account any time (see our Terms & Conditions for more information) by logging into your account and adjusting your account settings. If you close your account or request that we delete your account, you may lose access to content you have purchased. When you close your account, we may preserve your account information to (i) let you know about new offers and content; (ii) restore your account, if you ever wish to re-subscribe; and (iii) where we believe in good faith that preservation is necessary to enforce our rights.

CHILDREN’S PRIVACY 

The Services we provide are not intended for individuals under the age of 18. If you are a parent or legal guardian who has discovered that your child has provided personal information through the Site, App or other Service that connected them to our Site without your consent, please contact us so that we can remove any unauthorised information.

CHANGES TO OUR PRIVACY POLICY 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Your continued use of our Services constitutes your agreement to any updated Privacy Policy on a prospective basis. We will notify all active subscribers of any changes we make to our Privacy Policy and Terms & Conditions. It is recommended that you regularly read our Privacy Policy and Terms & Conditions to confirm you are still up to date in regards to any such changes. 

CONTACT INFORMATION

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email using hello@wellbeingbybecfletcher.au.